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“Athithi daivo sukhino bhavanto” – one cannot but find a better definition for customer satisfaction.
In today’s global business, customer satisfaction is of paramount importance and India is second to none in reaching global standards of excellence in service delivery. Competition has made it all the more necessary for service providers to not just deliver top class service but also sustain the same. But competition also comes with its own set of challenges – cost being the primary influencing parameter.
Nowhere has it been felt more than in the field of corporate hospitality. Hotel prices in cities have sky rocketed and companies have begun to feel the pinch and to top it all there is hardly any space to accommodate and look after your single most important asset – your guest.
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